Help Centre
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National Delivery
Delivered anywhere in South Africa
YourSchoolBox delivers nationwide throughout the year. No matter where you are in South Africa, we will make sure your order is delivered correctly, safely and as quickly as possible.
FREE delivery on orders of R700 or more
A delivery fee of R85 including VAT applies to orders below R700.
The free-delivery threshold is calculated after discounts and promotional codes have been applied.
Standard Delivery Times
| Delivery Area | Estimated Delivery Time |
|---|---|
| Cape Town, Johannesburg and Pretoria | 2 to 4 working days |
| Other Main Centres | 3 to 6 working days |
| Remote Areas | 7 to 10 working days |
Delivery times begin once payment has been confirmed. Working days exclude weekends and South African public holidays.
Back2School 2026/2027 Delivery Windows
View the current Back2School order windows, expected delivery dates and festive closure dates.
Dates are updated as the season progresses.
Delivery Delays
Delays may occur because of high order volumes, supplier delays, courier disruptions, severe weather or circumstances outside our control.
Delivery Address
Customers must ensure that the delivery address and contact details supplied with the order are complete and correct. Additional charges may apply for redelivery.
Where is my order?
Need an update on your delivery? Contact our support team on WhatsApp.
Opens WhatsApp with a message ready: add your order number before sending.
Payments
Choose the payment option that works best for you. All payments are processed securely through our approved payment partners.
Payment Options
Pay securely through PayFast at checkout. Select PayFast to view and choose from the payment methods available for your order.
- Secure checkout
- Payment confirmation is sent once successful
- YourSchoolBox does not store your card or banking details
Payment Policy
- Successful Payments
Your order is confirmed only after we receive successful payment confirmation from the selected payment provider.
- Failed or Declined Payments
If your payment is unsuccessful, your order will not be confirmed. Please retry or contact your bank or payment provider for assistance.
- Payment Security
Payments are completed in the secure environment of the selected payment provider. YourSchoolBox does not collect or store your full card or banking details.
- Order Changes
Changes to a paid order may affect the final amount. Our team will confirm any additional payment or approved refund before processing the change.
Payment FAQs
Find answers to the most common questions about payments and refunds.
When will my payment be confirmed?
Your order is confirmed once the selected payment provider confirms that your payment was successful. If you do not receive an order confirmation, please check your account before trying again to avoid placing a duplicate order.
What should I do if my payment fails?
Your order will not be confirmed if the payment is unsuccessful or declined. Check that your payment details are correct and that sufficient funds are available, then try again. If the problem continues, contact your bank or payment provider for assistance.
How do payment refunds work?
Submit a query and select "Return or Refund". Once the return has been assessed and the refund approved, YourSchoolBox will pay the refund by EFT into a confirmed bank account.
Refunds are only processed after the return has been assessed and approved in accordance with the YourSchoolBox Return and Refund Policy.
Log a return or refundLatest Updates
Important Back2School delivery dates and festive season information.
Back2School 2026/2027 Delivery Windows
Place your order within the dates below to receive it by the corresponding delivery date.
| Order between | Delivery by |
|---|---|
| 26 October to 8 November 2026 | 30 November 2026 |
| 9 to 15 November 2026 | 8 December 2026 |
| 16 to 25 November 2026 | 18 December 2026 |
| 26 November to 7 December 2026 | 11 January 2027 |
Festive Season Update
Warehouse Closure
Our warehouse will be closed from 19 December 2026 to 4 January 2027.
Order processing and dispatch will resume from 5 January 2027.
Online Ordering Remains Open
Our website remains open throughout the festive period, so you can continue placing orders online at any time.
Orders placed during the warehouse closure will begin processing when the warehouse reopens.
Please Plan Ahead
Order within the relevant window shown above to secure the listed delivery date. Delivery dates apply to successfully paid orders and may be affected if order information is incomplete or changes are requested.
Stay Updated
Any changes to delivery windows, festive operating dates or urgent service notices will be published on this page.
Frequently Asked Questions
Quick answers to the questions parents ask us most.
How do I order from my school's pre-loaded list?
Go to Select Your School List, type your school's name, choose your child's grade and select Find My List. The full list opens with every item ready: check it, then add it to your cart.
What if I can't find my school or grade list?
Upload your school's stationery list using Upload Your List and we'll load it for you. You can also ask us to bring YourSchoolBox to your school.
Can I change the quantities or remove items from a school list?
Yes. Before adding the list to your cart you can change quantities and untick anything you already have at home.
Can I buy items without a school list?
Yes. Use Shop all categories or the search bar to buy any product on its own.
Can I order from YourSchoolBox throughout the year?
Yes. We deliver nationwide all year round. During Back2School, order within the windows on Latest Updates to receive your order in time.
How much does delivery cost?
Delivery is free on orders of R700 or more. Orders below R700 pay a R85 delivery fee (including VAT). See Delivery for delivery times.
How can I check the status of my order?
Signed-in customers can see their orders under Order History. For a delivery update, WhatsApp us with your order number.
How do I return or exchange an item?
Contact us first: log a return or refund query with your order number and photographs where the product is damaged, defective or incorrect. Read the Refund and Returns Policy.
Can I use a voucher?
Yes, enter your voucher code at checkout before you pay.
I lost my login details. What now?
Use Forgot password on the sign-in page, or email hello@yourschoolbox.co.za and we'll help you back into your account.
How can my school partner with YourSchoolBox?
Schools can send us a partnership enquiry; our partnership team will contact the school.
Still Need Help?
Our team is happy to help: WhatsApp us, email us or log a query.